Job Title:

Contact Center - International Voice Process

About the Role:

We are looking for dynamic and customer-focused professionals for the International Voice Process in our Contact Center team. The candidate will be responsible for handling international customer calls, resolving queries, and delivering high-quality customer service.

Key Responsibilities:

• Handle inbound and outbound international customer calls.
• Provide solutions to customer queries and complaints.
• Maintain high standards of customer service and professionalism.
• Accurately document call details and update customer records.
• Meet daily performance and quality targets.
• Follow company policies and communication guidelines.
• Work collaboratively with team members and supervisors.

Required Skills:

• Experience in International Voice Process or BPO environment.
• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle high call volumes efficiently.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work in rotational shifts if required.

Benefits:

• Competitive salary with 40%–80% hike based on current salary.
• Opportunity to work with global clients.
• Career growth opportunities in the BPO industry.
• Professional and supportive work environment.

How to Apply: Send your updated resume via WhatsApp to +91 81448 02704 or email at [email protected].
Apply online: www.dayacs.com/dcsCareer.html

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